No communication from outsurance or service

In December 2014 a outsurance client reverse into my vehicle. And since then I battle to get satisfaction from outsurance. In the beginning of February 2015 they paid out a small amount for damages on my vehicle. Since then I am struggling to get my vehicle to a panelbeater. I was told to get a release form from outsurance to release my vehicle. I phoned outsurance twice and on the 23rd of february they said they going to email me the release note. Up untill now I have received no release note to get my vehicle fixed. Claims number ***.<br> Bad Bad Bad Bad Service <br>