No communication, false promises and rude service provider

A week might not be a long time for Outsurance, but for a small business owner, it is devastating. The promise they made was 3-5 days, but that is not the case. To make matters worse, they don't keep you updated at all. There is NO communication from their side. I have to phone every time to get an update, then they realise the service provider hasn't contacted them and then they put in another request. But that is all they do. They don't follow up on their own or stay in contact with the process. The service provider they use (I don't know the name), is unprofessional, rude, and lies. I really hope that Outsurance will get a better company to do this, because it reflect badly on them.