AH
Ann H
1 reviews | Active since Jun 2018
22 Jul 2022, 10:56
No communication and lack of customer service regarding policy cancellation
I have been trying to cancel my car insurance for the last 2 weeks but no response to any emails. You are obviously short staffed so please create employment by employing individuals that are desperate for jobs and who can respond to client emails timeously. I have requested time and time again that they only respond to my email address as my mobile number is unavailable.
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Replies (2)AH
Ann H's updateReviewer Update
22 Jul 2022, 11:58Thank you, I will await email confirmation detailing that the policy is cancelled and that my premium will NOT go off on 26th July 2022???
AH
Ann H's update22 Jul 2022, 11:58
Reviewer Update
Thank you, I will await email confirmation detailing that the policy is cancelled and that my premium will NOT go off on 26th July 2022???
OUTsurance's replyOfficial
27 Jul 2022, 11:55Good day Ann,
We were naturally concerned with your review. After responding privately to you, we escalated the matter for urgent attention.
Nqobile our retentions manager emailed you as requested. Please note, your policy has been cancelled and confirmation of cancellation has been emailed to you.
We do apologise for the delay in service.
Regards,
OUTsurance
We were naturally concerned with your review. After responding privately to you, we escalated the matter for urgent attention.
Nqobile our retentions manager emailed you as requested. Please note, your policy has been cancelled and confirmation of cancellation has been emailed to you.
We do apologise for the delay in service.
Regards,
OUTsurance
OUTsurance's reply27 Jul 2022, 11:55
Official
Good day Ann,
We were naturally concerned with your review. After responding privately to you, we escalated the matter for urgent attention.
Nqobile our retentions manager emailed you as requested. Please note, your policy has been cancelled and confirmation of cancellation has been emailed to you.
We do apologise for the delay in service.
Regards,
OUTsurance
We were naturally concerned with your review. After responding privately to you, we escalated the matter for urgent attention.
Nqobile our retentions manager emailed you as requested. Please note, your policy has been cancelled and confirmation of cancellation has been emailed to you.
We do apologise for the delay in service.
Regards,
OUTsurance