CV
Coenraad V
1 reviews | Active since Jun 2015
01 Feb 2021, 13:44
No communication
We had an claim on our vehicle. All the work were not completed. The vehicle was returned and no approofment were given. I spoke to the assosors from Outsurance. He said Renew-it cancarry on. I took my vehicle back due to the spares that were not available. We keep on phoning Outsurance to confirm that all spares are available. My wife spoke to KG and Lerato with out any success. They keep on promising to call back and up to now nobody phone us. This is a disgrace
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
04 Feb 2021, 11:52Good day Coenraad,
The lack of feedback you described as well as the delay in repairing your vehicle was obviously concerning.
After responding to your complaint privately, we escalated the matter for urgent attention. Our client liaison team has been in contact with you and with our service provider, the additional work was approved and we have been advised that your vehicle will be ready by Friday.
We do apologise for the delay and the unnecessary frustration caused as a result.
Regards,
OUTsurance
The lack of feedback you described as well as the delay in repairing your vehicle was obviously concerning.
After responding to your complaint privately, we escalated the matter for urgent attention. Our client liaison team has been in contact with you and with our service provider, the additional work was approved and we have been advised that your vehicle will be ready by Friday.
We do apologise for the delay and the unnecessary frustration caused as a result.
Regards,
OUTsurance
OUTsurance's reply04 Feb 2021, 11:52
Official
Good day Coenraad,
The lack of feedback you described as well as the delay in repairing your vehicle was obviously concerning.
After responding to your complaint privately, we escalated the matter for urgent attention. Our client liaison team has been in contact with you and with our service provider, the additional work was approved and we have been advised that your vehicle will be ready by Friday.
We do apologise for the delay and the unnecessary frustration caused as a result.
Regards,
OUTsurance
The lack of feedback you described as well as the delay in repairing your vehicle was obviously concerning.
After responding to your complaint privately, we escalated the matter for urgent attention. Our client liaison team has been in contact with you and with our service provider, the additional work was approved and we have been advised that your vehicle will be ready by Friday.
We do apologise for the delay and the unnecessary frustration caused as a result.
Regards,
OUTsurance