VJ
V J
1 reviews | Active since Sept 2021
27 Sept 2021, 17:39
No communication
I submitted a claim on the 15th of September, followed up numerous times and still to date, haven’t been contacted by an assessor. I escalated the matter on 2 occasions, not a single cal from a Manager or the Claims Processor. Very unhappy with the service from OUTsurance.
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Replies (1)
OUTsurance's replyOfficial
29 Sept 2021, 13:50Hello V J
Thank you for your feedback.
Our claims manager contacted you. She explained our claims advisor and manager tried to call you on several occasions, as did our assessor, but we were unable to reach you.
Coupled to this, our cover was also explained, specifically relating to damage caused by pets.
Our assessor has now also since been in touch with you and we endeavour finalising the claim for you as soon as you have sent us the required photo's. We are more than willing to have these collected from your home, and will wait for your further response.
Regards
OUTsurance
Thank you for your feedback.
Our claims manager contacted you. She explained our claims advisor and manager tried to call you on several occasions, as did our assessor, but we were unable to reach you.
Coupled to this, our cover was also explained, specifically relating to damage caused by pets.
Our assessor has now also since been in touch with you and we endeavour finalising the claim for you as soon as you have sent us the required photo's. We are more than willing to have these collected from your home, and will wait for your further response.
Regards
OUTsurance
OUTsurance's reply29 Sept 2021, 13:50
Official
Hello V J
Thank you for your feedback.
Our claims manager contacted you. She explained our claims advisor and manager tried to call you on several occasions, as did our assessor, but we were unable to reach you.
Coupled to this, our cover was also explained, specifically relating to damage caused by pets.
Our assessor has now also since been in touch with you and we endeavour finalising the claim for you as soon as you have sent us the required photo's. We are more than willing to have these collected from your home, and will wait for your further response.
Regards
OUTsurance
Thank you for your feedback.
Our claims manager contacted you. She explained our claims advisor and manager tried to call you on several occasions, as did our assessor, but we were unable to reach you.
Coupled to this, our cover was also explained, specifically relating to damage caused by pets.
Our assessor has now also since been in touch with you and we endeavour finalising the claim for you as soon as you have sent us the required photo's. We are more than willing to have these collected from your home, and will wait for your further response.
Regards
OUTsurance