No Client Service

<p>My motor vehicle was recently involved in a collision and being insured with Outsurance I contacted them and they had the vehicle removed from the site and taken to a panelbeater - so far excellent no issues. Was advised to collect my hire car and did that the next day - again excellent. Then we get to the end of the hire car period and I am advised that my vehicle will not be ready for another week and I am given the date of the 26/08. I return the hire vehicle and hire another vehicle for that time period, on the 25/08 Ireceive a call advising the vehicle will not be ready but should be ready on the 30/08, I extend the hire agreement, I have arrived at the 30/08 and the car is still not ready, I have contacted Outsurance by email on numerous occassions and receive no reply, I cannot talk to the person involved in the complaint as they are never available - simply put poor service all round, poor vendor selection as the panelbeater is argumentative at every occassion even though they do not meet their given delivery dates and absolutely no assistance from Outsurance, after 20 odd years as a client I am now looking at alternatives. </p>