NO CLIENT FOLLOW UP

I've taken out a policy in December to went off the end of December. There werent money in after three unsuccusfell debit order payment. Outsurance didnt follow up or any thing to find out if i still want the policy or when will it be the best for a next debit order date. Yesterday they deduct R500 from my bank account. I dont live any more at that house. I feel it is very poor and bad customer service and no communication.