No claim followup

<p>I lodged a claim in mid Feb 2016 after a break in at my property. When the contractor came to quote on the repairs, he mentioned that the door would take approx 8 weeks as it is a special order. The claim was approved and I received an sms stating who the appointed contractor is. That is the last I have heard from Outsurance since and I have still not had my door replaced 3 1/2 months later. I have phoned Outsurance a few times to follow up and they don't know the status of the claim, they say they will phone the contractor and let me know. Shouldn't Outsurance be following up with the contractor until the job is finalised? It seems their job is finished once they have apponted a contractor, whether the job is done or not is not their problem. I phoned on Friday (can't remember the guys name, something with an "L") who would phone the contractor and let me know, still hasn't returned by call. I have also phoned the contractor myself in the past. The answer I get from both Outsurnace and the contractor is they are busy with it. This isn't acceptable. I pay for a service, it is now my responsibility to chase both Outsurance and the contractor to ensure the job is done. </p>