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ANGIE M

1 reviews | Active since Jun 2012

02 Jun 2020, 14:45

No callback for my vehicle insurance

Good day. I have been trying to get someone to quote me for a vehicle insurance. I have tried both their website and also sent the SMS number on their adverts to be called back but no one has contacted me yet and it has been weeks now.

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Replies (3)
OUTsurance
OUTsurance's reply02 Jun 2020, 16:13
Official
Hi Angie

We know what it feels like to be waiting long for assistance and we're sorry we put you in that situation. 

We escalated your request to our Telesales Manager for urgent assistance. Please expect a call shortly.

Regards
OUTsurance.
OUTsurance
OUTsurance's reply02 Jul 2020, 08:01
Official
Hi Angie.

This is a courtesy message following your last interaction with us. 

Thank you for the opportunity to quote and sorry we could not offer you a saving on your premiums. True to our word, you always get something out. 

We paid your quote promotion on the seventeenth of June.

Regards
OUTsurance
AM
ANGIE M's update02 Jul 2020, 19:06
Reviewer Update
Indeed a consultant contacted me on the 3rd of June for the quote, even though the premiums came higher.

Thanks also for the promo payout.