MP
Marna P
1 reviews | Active since Apr 2018
10 Nov 2025, 16:57
No Business left to insure
Begged them to look at structural damage and was ignored. Fixed cosmetic damage although I sent photos of wheel distance discrepancy on day one. Still don’t have a vehicle after 2 months and 10days. Found out their service provider fitted a ball joint upside down after a previous accident. No end in sight. Claims consultant wasted my rental time for about 2 weeks while ignoring me and approved cosmetic damage.
Helpful (0)
Replies (3)0
Replies (3)MP
Marna P's updateReviewer Update
10 Nov 2025, 17:57I have asked numerous times for the names, qualifications and authorisations of their assessors who was responsible. Have not received information
MP
Marna P's update10 Nov 2025, 17:57
Reviewer Update
I have asked numerous times for the names, qualifications and authorisations of their assessors who was responsible. Have not received information
MP
Marna P's updateReviewer Update
14 Nov 2025, 13:43Outsurance eventually ended up paying for the repair of the vehicle but only after I reported them on Hello Peter. After their service provider who worked on my vehicle after the claim had to be reopened put a component of the drive arm upside down they decided to not respond further because I also reported them to the Ombudsman. It seems to me as if scapegoating and in my experience cutting corners is the norm.
MP
Marna P's update14 Nov 2025, 13:43
Reviewer Update
Outsurance eventually ended up paying for the repair of the vehicle but only after I reported them on Hello Peter. After their service provider who worked on my vehicle after the claim had to be reopened put a component of the drive arm upside down they decided to not respond further because I also reported them to the Ombudsman. It seems to me as if scapegoating and in my experience cutting corners is the norm.
OUTsurance's replyOfficial
17 Nov 2025, 08:53Hello Marna
Thank you for your further feedback.
Our client liaison advisor was in contact with you and provided you with final feedback.
All incident damages have been repaired and we are sorry to see you feel we let you down. The claim has correctly been finalised.
Regards
The OUTsurance Team
Thank you for your further feedback.
Our client liaison advisor was in contact with you and provided you with final feedback.
All incident damages have been repaired and we are sorry to see you feel we let you down. The claim has correctly been finalised.
Regards
The OUTsurance Team
OUTsurance's reply17 Nov 2025, 08:53
Official
Hello Marna
Thank you for your further feedback.
Our client liaison advisor was in contact with you and provided you with final feedback.
All incident damages have been repaired and we are sorry to see you feel we let you down. The claim has correctly been finalised.
Regards
The OUTsurance Team
Thank you for your further feedback.
Our client liaison advisor was in contact with you and provided you with final feedback.
All incident damages have been repaired and we are sorry to see you feel we let you down. The claim has correctly been finalised.
Regards
The OUTsurance Team