HN
Hester N
1 reviews | Active since Oct 2015
18 Jan 2024, 14:28
No Banking details!!??
I would like to make a manual EFT payment for my car insurance. And no-one can give me banking details!! Apparently they do not have banking details. They can either debit your account or you can pay with a link. I cannot use a link I need physical banking details. So, until I have banking details I cannot make a payment. Any losses suffered because of this will be for Outsurance's account.
Helpful (0)
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Replies (3)HN
Hester N's updateReviewer Update
18 Jan 2024, 16:49And so Katlego did give me a call.
According to the face/fica act, Outsurance cannot give me banking details to make an eft payment. I told him it is nonsense.... this reply was: Yes mam, we are a big company and cannot give banking details. You can only get a link or give us another bank account to debit. I told him that MFC and Momentum and Sanlam etc. are all big companies, but they can give me banking details.
He said he cannot help me.
I told him to cancel my policy.
2 min later Pearl from the cancellation department phoned to confirm my ID number so that she can cancel my policy!!
My word!! they would rather cancel the policy that give me banking details...
She put me through to Alia... same story sang.... we can send you a link or you can give us another account tot debit.
I also told her that I will rather find an insurance company that will give me banking details and she was happy to accept it like that.
I'd say they are making too much money, too easy.
According to the face/fica act, Outsurance cannot give me banking details to make an eft payment. I told him it is nonsense.... this reply was: Yes mam, we are a big company and cannot give banking details. You can only get a link or give us another bank account to debit. I told him that MFC and Momentum and Sanlam etc. are all big companies, but they can give me banking details.
He said he cannot help me.
I told him to cancel my policy.
2 min later Pearl from the cancellation department phoned to confirm my ID number so that she can cancel my policy!!
My word!! they would rather cancel the policy that give me banking details...
She put me through to Alia... same story sang.... we can send you a link or you can give us another account tot debit.
I also told her that I will rather find an insurance company that will give me banking details and she was happy to accept it like that.
I'd say they are making too much money, too easy.
HN
Hester N's update18 Jan 2024, 16:49
Reviewer Update
And so Katlego did give me a call.
According to the face/fica act, Outsurance cannot give me banking details to make an eft payment. I told him it is nonsense.... this reply was: Yes mam, we are a big company and cannot give banking details. You can only get a link or give us another bank account to debit. I told him that MFC and Momentum and Sanlam etc. are all big companies, but they can give me banking details.
He said he cannot help me.
I told him to cancel my policy.
2 min later Pearl from the cancellation department phoned to confirm my ID number so that she can cancel my policy!!
My word!! they would rather cancel the policy that give me banking details...
She put me through to Alia... same story sang.... we can send you a link or you can give us another account tot debit.
I also told her that I will rather find an insurance company that will give me banking details and she was happy to accept it like that.
I'd say they are making too much money, too easy.
According to the face/fica act, Outsurance cannot give me banking details to make an eft payment. I told him it is nonsense.... this reply was: Yes mam, we are a big company and cannot give banking details. You can only get a link or give us another bank account to debit. I told him that MFC and Momentum and Sanlam etc. are all big companies, but they can give me banking details.
He said he cannot help me.
I told him to cancel my policy.
2 min later Pearl from the cancellation department phoned to confirm my ID number so that she can cancel my policy!!
My word!! they would rather cancel the policy that give me banking details...
She put me through to Alia... same story sang.... we can send you a link or you can give us another account tot debit.
I also told her that I will rather find an insurance company that will give me banking details and she was happy to accept it like that.
I'd say they are making too much money, too easy.
OUTsurance's replyOfficial
24 Jan 2024, 16:09Good day Hester,
Thank you for your further feedback.
Katlego, the client services manager, contacted you to address your concerns. We collect premiums either via direct debit or we can send you a manual payment link.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your further feedback.
Katlego, the client services manager, contacted you to address your concerns. We collect premiums either via direct debit or we can send you a manual payment link.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply24 Jan 2024, 16:09
Official
Good day Hester,
Thank you for your further feedback.
Katlego, the client services manager, contacted you to address your concerns. We collect premiums either via direct debit or we can send you a manual payment link.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your further feedback.
Katlego, the client services manager, contacted you to address your concerns. We collect premiums either via direct debit or we can send you a manual payment link.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
HN
Hester N's updateReviewer Update
25 Jan 2024, 10:41Sorry for the inconvenience... is that your reply??!!
Do you know what the inconvenience is?? The inconvenience is that I am driving a vehicle without insurance!!!! Its a little more than an inconvenience!!! As I said to Katlego and in all the mails, I will hold Outsurnance liable for any loss or damages suffered as a result. I am also in the process of taking it up with the Ombudsman. So, don't worry!!!
Do you know what the inconvenience is?? The inconvenience is that I am driving a vehicle without insurance!!!! Its a little more than an inconvenience!!! As I said to Katlego and in all the mails, I will hold Outsurnance liable for any loss or damages suffered as a result. I am also in the process of taking it up with the Ombudsman. So, don't worry!!!
HN
Hester N's update25 Jan 2024, 10:41
Reviewer Update
Sorry for the inconvenience... is that your reply??!!
Do you know what the inconvenience is?? The inconvenience is that I am driving a vehicle without insurance!!!! Its a little more than an inconvenience!!! As I said to Katlego and in all the mails, I will hold Outsurnance liable for any loss or damages suffered as a result. I am also in the process of taking it up with the Ombudsman. So, don't worry!!!
Do you know what the inconvenience is?? The inconvenience is that I am driving a vehicle without insurance!!!! Its a little more than an inconvenience!!! As I said to Katlego and in all the mails, I will hold Outsurnance liable for any loss or damages suffered as a result. I am also in the process of taking it up with the Ombudsman. So, don't worry!!!