LS
Lee S

1 reviews | Active since Sept 2017

06 Dec 2017, 06:54

No Awesome @ out

My geyser had burst in June for the 3rd time in 4 years due incorrect installation so I had my fill of geyser replacements. I explained to Logan at claims that once the geyser is replaced I need it inspected by an independent quality assurer as I am not going through this again. He agreed to send an individual once the installation is complete. They Corn Africa to replace the geyser and since then every time we open a hot water tap all the pipes in the house sound like they are going to jump out the walls. The plastered ceiling was installed poorly and I have paint splatter all over my bath and blinds. I again phone Logan twice since and he promised to speak to his manager, I’m still waiting. I called the claims department on Monday 4 Dec and spoke to Daniel who assured me that Nthabiseng (Logan’s manager would call me). Needless to say I’m still waiting. So, no awesome@out!!!

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Replies (1)
OUTsurance
OUTsurance's reply07 Dec 2017, 15:37
Official

Good day,

Thank you for bringing this matter to our attention.

Paul our claims manager contacted you to apologize for the lack of feedback and he addressed all your concerns regarding the workmanship and geyser issues. Paul has assured you that we have appointed another service provider to rectify the issues.

Sorry for the bad service delivery.

Thanks, Kelvin