NO ASSISTANCE WITH AFTER SALES QUERY-TRACKER

I MA FUSTRATED...I have been calling both outsurance and tracker since Monday. outsurance requested I fit tracking device on my new vehicle. I have been calling tracker to get assistance sicen last Saturday, they are giving me the run around ...they do not pitch up has confirmed to fir the device..3 times now. I advise outsurance and now they make it my problem. tracker is outsurance's service providers and no one at outsurance is taking the time to go the extra mile and assist me. I am just irritated with both service providers and the its sad people have no passion to assist clients anymore day 6, still no feedback, its this really so difficult to resolve from outsurance's side