No Assistance No Response

<p>Being a Outsurance client for many years I received a much cheaper quote from another insurance company. Upon cancallation, Outsurance said my premium for the new month(which as debited from my account in advance) would be refunded to me. Over a month later Im still waiting fro a refund , Ive called the call centre to confirm cancellation and keep getting told that all is in order and my premium will be refunded. Its shocking that a reputable company like this can take more than a month to pass a refund.There has been a total lack of communication from their side regarding any delays. Seems when a policy is cancelled the client is swept under the carpet. I guess i just keep calling and following up to get my premium back.Thankyou Outsurance.</p>