NB
Nicola B
1 reviews | Active since Feb 2014
15 Apr 2020, 15:19
NO ASSISTANCE FOR CLIENTS DURING COVID19 AND LOCKDOWN
I have been with Outsurance for 4 years and never missed one payment. I am in property and have not earned for 2 months because of Covid19 and the lockdown in South Africa. The payment for April did not go through I have just found out. They are going to try and take the premium off again on 28th April. I explained that I could not pay on the 28th April as I had not earned income for 2 months but could pay early May when I had some monies coming in from overseas. I was informed that because I had not paid, I would NOT be covered until payment was made. So despite being a regular payer for 4 years and despite the circumstances many people find themselves in through no fault of their own but because of Covid 19 and Lockdown, Outsurance will do nothing to alleviate peoples difficulties and stress. As soon as Lockdown is over I will be cancelling my policy and moving to an Insurance company that treats their clients with considertion and compassion. OUTSURANCE SUCKS BIG TIME!
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Replies (4)0
Replies (4)
OUTsurance's replyOfficial
16 Apr 2020, 10:25Hi Nicola
We are very sorry that you feel this way completely understand where you are coming from. We are not insensitive to how this difficult time we are in is affecting you and would like to look into this matter to assist.
We are assisting our clients going through financial diffculty during this period and have escalated the matter to our Client Care Managers to review your profile. They will be in touch to address your concerns and provide options that can make your insurance more affordable to you.
Please expect a call from us.
Regards
OUTsurance
We are very sorry that you feel this way completely understand where you are coming from. We are not insensitive to how this difficult time we are in is affecting you and would like to look into this matter to assist.
We are assisting our clients going through financial diffculty during this period and have escalated the matter to our Client Care Managers to review your profile. They will be in touch to address your concerns and provide options that can make your insurance more affordable to you.
Please expect a call from us.
Regards
OUTsurance
OUTsurance's reply16 Apr 2020, 10:25
Official
Hi Nicola
We are very sorry that you feel this way completely understand where you are coming from. We are not insensitive to how this difficult time we are in is affecting you and would like to look into this matter to assist.
We are assisting our clients going through financial diffculty during this period and have escalated the matter to our Client Care Managers to review your profile. They will be in touch to address your concerns and provide options that can make your insurance more affordable to you.
Please expect a call from us.
Regards
OUTsurance
We are very sorry that you feel this way completely understand where you are coming from. We are not insensitive to how this difficult time we are in is affecting you and would like to look into this matter to assist.
We are assisting our clients going through financial diffculty during this period and have escalated the matter to our Client Care Managers to review your profile. They will be in touch to address your concerns and provide options that can make your insurance more affordable to you.
Please expect a call from us.
Regards
OUTsurance
NB
Thank you for your response. The same lady has just called me from the same Call Centre. She said that she had escalated my call to her Manager. Her Manager's response was the same. They could do nothing. So assume Outsurance are still going to try and take off the premium on 28th April when I asked them no to! If there was no money at th beginning of the month why would it be any different at the end of the month before people got paid?
My pension comes in during the first week of May and asked them to hold until first week in May but, no, 28th April it is!!!!!
I reiterate. I am a pensioner that has paid for 4 years and never claimed so they have used my money but not on me!!!
You can keep your company and your insurance. I have never known insurance companies to be any different. All they are interested in is taking your premiums and trying not to pay out for claims.
I will now cancel my contract and find an insurance company that is proactive with their clients.
I hope that none of your families contract Coronavirus so you dont have to experience the same lack of compassion your clients receive.
Nicola B's updateReviewer Update
16 Apr 2020, 15:59Thank you for your response. The same lady has just called me from the same Call Centre. She said that she had escalated my call to her Manager. Her Manager's response was the same. They could do nothing. So assume Outsurance are still going to try and take off the premium on 28th April when I asked them no to! If there was no money at th beginning of the month why would it be any different at the end of the month before people got paid?
My pension comes in during the first week of May and asked them to hold until first week in May but, no, 28th April it is!!!!!
I reiterate. I am a pensioner that has paid for 4 years and never claimed so they have used my money but not on me!!!
You can keep your company and your insurance. I have never known insurance companies to be any different. All they are interested in is taking your premiums and trying not to pay out for claims.
I will now cancel my contract and find an insurance company that is proactive with their clients.
I hope that none of your families contract Coronavirus so you dont have to experience the same lack of compassion your clients receive.
NB
Nicola B's update16 Apr 2020, 15:59
Reviewer Update
Thank you for your response. The same lady has just called me from the same Call Centre. She said that she had escalated my call to her Manager. Her Manager's response was the same. They could do nothing. So assume Outsurance are still going to try and take off the premium on 28th April when I asked them no to! If there was no money at th beginning of the month why would it be any different at the end of the month before people got paid?
My pension comes in during the first week of May and asked them to hold until first week in May but, no, 28th April it is!!!!!
I reiterate. I am a pensioner that has paid for 4 years and never claimed so they have used my money but not on me!!!
You can keep your company and your insurance. I have never known insurance companies to be any different. All they are interested in is taking your premiums and trying not to pay out for claims.
I will now cancel my contract and find an insurance company that is proactive with their clients.
I hope that none of your families contract Coronavirus so you dont have to experience the same lack of compassion your clients receive.
NB
Nicola B's updateReviewer Update
17 Apr 2020, 11:21So someone phones me from Outsurance.
Their solution to the problem is nothing. Because my premium did not go off at the beginning of April, they will waive the date of the 28th April and make the new date 11th May. They will waive the payment for April and you think that's nice of them. And then they tell you that you are not insured at all until you pay on 11th May!
So after 4 years of payments and no claims and the pandemic Covid19 and lockdown for 5 weeks, they will not even give you any leeway. I dont have a problem paying for April and May at the beginning of May - but am no longer insured irrespective of th circumstances.
So I am now going to find another insurance company who care about their clients.
OUTSURANCE SUCKS AND I WILL ADVERTISE THIS ALL OVEER FACEBOOK
Their solution to the problem is nothing. Because my premium did not go off at the beginning of April, they will waive the date of the 28th April and make the new date 11th May. They will waive the payment for April and you think that's nice of them. And then they tell you that you are not insured at all until you pay on 11th May!
So after 4 years of payments and no claims and the pandemic Covid19 and lockdown for 5 weeks, they will not even give you any leeway. I dont have a problem paying for April and May at the beginning of May - but am no longer insured irrespective of th circumstances.
So I am now going to find another insurance company who care about their clients.
OUTSURANCE SUCKS AND I WILL ADVERTISE THIS ALL OVEER FACEBOOK
NB
Nicola B's update17 Apr 2020, 11:21
Reviewer Update
So someone phones me from Outsurance.
Their solution to the problem is nothing. Because my premium did not go off at the beginning of April, they will waive the date of the 28th April and make the new date 11th May. They will waive the payment for April and you think that's nice of them. And then they tell you that you are not insured at all until you pay on 11th May!
So after 4 years of payments and no claims and the pandemic Covid19 and lockdown for 5 weeks, they will not even give you any leeway. I dont have a problem paying for April and May at the beginning of May - but am no longer insured irrespective of th circumstances.
So I am now going to find another insurance company who care about their clients.
OUTSURANCE SUCKS AND I WILL ADVERTISE THIS ALL OVEER FACEBOOK
Their solution to the problem is nothing. Because my premium did not go off at the beginning of April, they will waive the date of the 28th April and make the new date 11th May. They will waive the payment for April and you think that's nice of them. And then they tell you that you are not insured at all until you pay on 11th May!
So after 4 years of payments and no claims and the pandemic Covid19 and lockdown for 5 weeks, they will not even give you any leeway. I dont have a problem paying for April and May at the beginning of May - but am no longer insured irrespective of th circumstances.
So I am now going to find another insurance company who care about their clients.
OUTSURANCE SUCKS AND I WILL ADVERTISE THIS ALL OVEER FACEBOOK
OUTsurance's replyOfficial
20 Apr 2020, 07:29Morning Nicola
This is a difficult time for all in SA and the impact of COVID-19 to the economy and citizens is huge. We genuinely want to assist you and Richard from our Facility Review Department has not been able to reach you on your mobile following your initial call on friday.
Kindly provide a suitable time for us to reach you or advise of an alternate number so we can call again and explore other options of how we can be able to available to assist you.
Regards
OUTsurance
This is a difficult time for all in SA and the impact of COVID-19 to the economy and citizens is huge. We genuinely want to assist you and Richard from our Facility Review Department has not been able to reach you on your mobile following your initial call on friday.
Kindly provide a suitable time for us to reach you or advise of an alternate number so we can call again and explore other options of how we can be able to available to assist you.
Regards
OUTsurance
OUTsurance's reply20 Apr 2020, 07:29
Official
Morning Nicola
This is a difficult time for all in SA and the impact of COVID-19 to the economy and citizens is huge. We genuinely want to assist you and Richard from our Facility Review Department has not been able to reach you on your mobile following your initial call on friday.
Kindly provide a suitable time for us to reach you or advise of an alternate number so we can call again and explore other options of how we can be able to available to assist you.
Regards
OUTsurance
This is a difficult time for all in SA and the impact of COVID-19 to the economy and citizens is huge. We genuinely want to assist you and Richard from our Facility Review Department has not been able to reach you on your mobile following your initial call on friday.
Kindly provide a suitable time for us to reach you or advise of an alternate number so we can call again and explore other options of how we can be able to available to assist you.
Regards
OUTsurance