NO after service and NO follow up to finalize claim

In early Feb 2021 a third party driver did not see me and turned across me and collided with the front of my car. I was told to take my car to Springfield Panel & Paint. When I collected my car on 26 Feb 2021 I advised Springfield Panel & Paint that the Perspex cover on my front left side indicator was still smashed and was listed on the initial damages list. They claimed it was not accident related but my photos proved it was indeed damaged in the accident. They then admitted that because my car is old they cannot find the part. After at least 30 follow-up calls to Ratish Kandhai (claims), Michael Mulidi (Legal) and Monique Rasmussen (claims) and many promises that the matter would be resolved, Outsurance don’t ever bother to revert to me and they never have called me. I always contact them! Light still broken and electric elements exposed to rain water as car is very low slung. Also I was driving in 4th gear at the time of the accident but after the accident the car will not change from 3rd to 4th gear. Again Outsurance claim this is not accident related. I cannot prove otherwise but I know the circumstances and my car cannot change from 3rd to 4th gear after the accident yet I was driving in 4th gear at the time of the accident!