MB
Maryke B

1 reviews | Active since Dec 2015

25 Oct 2016, 19:25

No additional service to clients

<p>So I receive an email from outsurance that my vehicle premium is increasing as usual although the value is decreasing and I didn't have any claims. How pathetic is outsurance. There agent can't phone clients and review policies to rather save clients money, no they rather just ask more money for a car that is worth less. Time to shop for a better insurance company as I am tired of outsurance poor service </p>

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Replies (1)
OUTsurance
OUTsurance's reply31 Oct 2016, 11:40
Official

Dear Maryke

We note your disappointment and escalated your concerns to our Client care department. They have made contact and arrange an appointment to contact you today after 17:00

If you need any other assistance please contact me directly, ***

Thank you,

Alet