fK
francois K
1 reviews | Active since May 2018
25 Jul 2023, 09:04
NO action on offered services
I submitted an online request for a quote, and filled in all the relevant information, but was unable to receive a quote. For a quote, you have to be online with a representative. I don't have time for this. Why is there an online quote request process if a quote can't be sent unless you are talking to a representative? Not helpful at all. Not at all very efficient. Don't offer a service if you can't follow through. Then when I tried to log a complaint on their website, I can't submit the complaint if I am not a policyholder.
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
25 Jul 2023, 10:01Good day Francois,
Thank you for your valued feedback.
In order for us to provide you with a quotation, we do need to do the underwriting telephonically. Alternatively, we can appoint a broker to meet with you. Please send us a private message if the latter will suit you.
We do apologise that our quote process is an inconvenience for you.
Regards,
The OUTsurance Team
Thank you for your valued feedback.
In order for us to provide you with a quotation, we do need to do the underwriting telephonically. Alternatively, we can appoint a broker to meet with you. Please send us a private message if the latter will suit you.
We do apologise that our quote process is an inconvenience for you.
Regards,
The OUTsurance Team
OUTsurance's reply25 Jul 2023, 10:01
Official
Good day Francois,
Thank you for your valued feedback.
In order for us to provide you with a quotation, we do need to do the underwriting telephonically. Alternatively, we can appoint a broker to meet with you. Please send us a private message if the latter will suit you.
We do apologise that our quote process is an inconvenience for you.
Regards,
The OUTsurance Team
Thank you for your valued feedback.
In order for us to provide you with a quotation, we do need to do the underwriting telephonically. Alternatively, we can appoint a broker to meet with you. Please send us a private message if the latter will suit you.
We do apologise that our quote process is an inconvenience for you.
Regards,
The OUTsurance Team
fK
francois K's updateReviewer Update
25 Jul 2023, 10:07Good Day,
I just need a quote for comparison reasons. I am not approving any underwriting. I just need a quote. Why do you have a quotation process without any quote being delivered? It is false advertising on your website.
Secondly, why can't I log a complaint on your website? Surely you need negative feedback to improve your product.
I am still dissatisfied with your reply. You did not address the issue at all.
I just need a quote for comparison reasons. I am not approving any underwriting. I just need a quote. Why do you have a quotation process without any quote being delivered? It is false advertising on your website.
Secondly, why can't I log a complaint on your website? Surely you need negative feedback to improve your product.
I am still dissatisfied with your reply. You did not address the issue at all.
fK
francois K's update25 Jul 2023, 10:07
Reviewer Update
Good Day,
I just need a quote for comparison reasons. I am not approving any underwriting. I just need a quote. Why do you have a quotation process without any quote being delivered? It is false advertising on your website.
Secondly, why can't I log a complaint on your website? Surely you need negative feedback to improve your product.
I am still dissatisfied with your reply. You did not address the issue at all.
I just need a quote for comparison reasons. I am not approving any underwriting. I just need a quote. Why do you have a quotation process without any quote being delivered? It is false advertising on your website.
Secondly, why can't I log a complaint on your website? Surely you need negative feedback to improve your product.
I am still dissatisfied with your reply. You did not address the issue at all.
OUTsurance's replyOfficial
25 Jul 2023, 10:40In order for us to provide you with an accurate quotation, we do need to do the underwriting with you.
To complain on our website you need to enter a quote, policy or claim number.
Regards,
The OUTsurance Team
To complain on our website you need to enter a quote, policy or claim number.
Regards,
The OUTsurance Team
OUTsurance's reply25 Jul 2023, 10:40
Official
In order for us to provide you with an accurate quotation, we do need to do the underwriting with you.
To complain on our website you need to enter a quote, policy or claim number.
Regards,
The OUTsurance Team
To complain on our website you need to enter a quote, policy or claim number.
Regards,
The OUTsurance Team