ZB
Zanele B

1 reviews | Active since Nov 2021

16 Apr 2026, 12:06

NISSAN MAGNITE DAMAGED BY THE TRUCK OF AUTORECOVERY

On January 2025, Nissan Magnite had an accident, the damage was the bumper only. It was taken by Auto-Recovery to their storage place. My vehicle fell from their truck and became beyond repairs was damage both front and back. OUTsurance as an insurance of Auto-recovery assessed the vehicle and confirmed that really it cannot be fixed, surprisingly OUTsurance wanted to pay only 85000. my vehicle was still new, I am still paying it. and told that the balance will be paid by the other insurance which is AFFINITY. I am very stressed with what happened to my vehicle. I am very disappointed with OUTsurance. I did not expect from them. the damage was only the bumper. THE BALANCE OF THE VEHICLE IS STILL HIGH, THE SETTLEMENT AMOUNT IS R209 000

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Replies (5)
ZB
Zanele B's update16 Apr 2026, 13:01
Reviewer Update
IMG-***6-WA0006.jpg 210.73 KBVID-***6-WA0006.mp4 1.39 MBTHIS WAS THE DAMAGE OF MY VEHICLE, i AM TRYING TO POST A VIDEO
ZB
Zanele B's update16 Apr 2026, 13:16
Reviewer Update
Screenshot_***_com.whatsapp.jpg 303.78 KB
ZB
Zanele B's update16 Apr 2026, 13:21
Reviewer Update
Screenshot_***_com.whatsapp.jpg 303.78 KB
ZB
Zanele B's update16 Apr 2026, 14:04
Reviewer Update
CAR PICS 2.png 665.77 KBCAR PICS3.png 931.72 KB
This is the second accident
OUTsurance
OUTsurance's reply22 Apr 2026, 10:25
Official
Good day Zanele,

Thank you for your further feedback. It's terrible to see what transpired.

Our claims manager, Lelo, contacted you to get further detail regarding both incidents. We were advised that your insurer rejected your claim for the front bumper. 
Lelo has advised you to provide us with photos of your vehicle prior to being towed by our client, Auto Recovery. Our assessing team will then review the assessment and call you to discuss the settlement.

We do apologise for the bad experience.

Regards,
The OUTsurance Team