GG
Gino G
1 reviews | Active since Nov 2011
16 Jun 2025, 17:01
Nightmare to cancel
Cancelling my policies with your company has been a nightmare. spoke to 2 ladies who just wanted to hear their own voice and not hear me out. High premiums, evaluators that come out always want to short change customers, and cancellations department does not want to cancel my policy
Please cancel my policies as per the below
Vehicle cover: To be cancelled with immediate effect Building cover: To be cancelled effective 30th June 2025 Contents cover: To be cancelled effective 30th June 2025
I do not want to speak to another one of your retentions staff as not one of them offered a better deal but just wanted to tell me what they thought. Highly frustrated with this experience
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
19 Jun 2025, 16:15Good day Gino,
Thank you for bringing this matter to our attention.
After responding privately to you, we escalated your concerns to our client services manager, Ronika. We can confirm that your policy has been cancelled as per your request and confirmation of cancellation has been emailed to you.
We do apologise that we were unable to offer you a better premium at this stage.
Regards,
The OUTsurance Team
Thank you for bringing this matter to our attention.
After responding privately to you, we escalated your concerns to our client services manager, Ronika. We can confirm that your policy has been cancelled as per your request and confirmation of cancellation has been emailed to you.
We do apologise that we were unable to offer you a better premium at this stage.
Regards,
The OUTsurance Team
OUTsurance's reply19 Jun 2025, 16:15
Official
Good day Gino,
Thank you for bringing this matter to our attention.
After responding privately to you, we escalated your concerns to our client services manager, Ronika. We can confirm that your policy has been cancelled as per your request and confirmation of cancellation has been emailed to you.
We do apologise that we were unable to offer you a better premium at this stage.
Regards,
The OUTsurance Team
Thank you for bringing this matter to our attention.
After responding privately to you, we escalated your concerns to our client services manager, Ronika. We can confirm that your policy has been cancelled as per your request and confirmation of cancellation has been emailed to you.
We do apologise that we were unable to offer you a better premium at this stage.
Regards,
The OUTsurance Team