1 reviews | Active since May 2018
nightmare service from outsurance
As you cannot get passed the call centre advisors who are trained only to say certain things,and are of no assistance to solving problems,they are quick to say you have forfeited your bonus,and this call is recorded and these are the terms and conditions,but claims are slow to settle,small as they may be,and companies take a long time to contact you.A geyser replacement,turns into a nightmare,and no company are open at weekends to sort out problems.Please OUTSURANCE your clients are important,even if you dont think so.
Good day,
We pride ourselves in our service delivery but based on your complaint we let you down.
Kelvin our client relations manager contacted you to apologise for the delay and to ensure the matter was finalised. As per your compliment, Bongani our claims adviser finalised the matter with you.
Thank you, OUTsurance
Good day,
We pride ourselves in our service delivery but based on your complaint we let you down.
Kelvin our client relations manager contacted you to apologise for the delay and to ensure the matter was finalised. As per your compliment, Bongani our claims adviser finalised the matter with you.
Thank you, OUTsurance