mK
mark K

1 reviews | Active since Jul 2017

24 Apr 2018, 14:22

Nightmare, absolute nightmare

Well, today I changed my address with Outsurance and phone number and lo and behold they increased my premium. I am moving to a more secure premises, my work address has also changed and again is more secure, my traveling distance has more than halved so less mileage. When i asked why they told me it all depends on what area i had moved to. The chances of my vehicle being ****** are basically zero at both home and work yet the increase. I will be shopping around now but the logic for the increase could not be explained and to be honest I cannot get my head around it. I have only been with them for 8 months, not missed a payment, had no claims and yet the increase, in another 4 months there will be another increase. During the phone call of me informing of my change of details they asked me the same questions they did when I first joined, all i wanted was to change my contact details. Nightmare.

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Replies (2)
OUTsurance
OUTsurance's reply24 Apr 2018, 14:46
Official

Good day,

We acknowledge receipt of your complaint. The matter will be escalated to a client services manager who will revert with feedback.

Thank you,

Kelvin

Best regards,

OUTsurance
OUTsurance's reply26 Apr 2018, 12:56
Official

Good day,

We will always ensure our clients are charged the correct premium based on several underwriting factors.

Caro our client services manager contacted you to discuss how our risk rating is calculated on different areas. We were able to give you a better premium.

Thank you for your feedback,

Kelvin

Best regards,