CT
Chantelle T
1 reviews | Active since Jun 2024
07 Jun 2024, 09:28
New policy
In the beginning of May 2024 i have app**** for insurwnce with the company and everything went so well, i agreed to the policy which they has explained to me. When i got the policy nothing that was discussed was included in the policy. I have struggled with them to debit my account on the 1st of June for the 1st premium to go off by the 5th of June 2024 the premium still did not go off on my account. now they tell my account was incorrect but the consultant assisting me was given the correct details and it was agreed on the phone. now i am not covered because they did not do the work correct. I feel it is unfair and that i should be covered for all things which was discussed without paying more
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
18 Jun 2024, 15:10Good afternoon Chantelle,
Further to our private reply, our client care manager Nsobo contacted you to address your concerns.
She reviewed the call and confirmed that the bank details we have is what was provided to us by you.
She has since transferred your call to a client care advisor to amend the details.
Regards,
The OUTsurance Team
Further to our private reply, our client care manager Nsobo contacted you to address your concerns.
She reviewed the call and confirmed that the bank details we have is what was provided to us by you.
She has since transferred your call to a client care advisor to amend the details.
Regards,
The OUTsurance Team
OUTsurance's reply18 Jun 2024, 15:10
Official
Good afternoon Chantelle,
Further to our private reply, our client care manager Nsobo contacted you to address your concerns.
She reviewed the call and confirmed that the bank details we have is what was provided to us by you.
She has since transferred your call to a client care advisor to amend the details.
Regards,
The OUTsurance Team
Further to our private reply, our client care manager Nsobo contacted you to address your concerns.
She reviewed the call and confirmed that the bank details we have is what was provided to us by you.
She has since transferred your call to a client care advisor to amend the details.
Regards,
The OUTsurance Team
CT
Chantelle T's updateReviewer Update
19 Jun 2024, 13:39Good day, Since then, the manager has not yet even communicated with me the progress in respect of the policy, I think that they are not serious about customer service because i have not even received any recorded message which was requested
CT
Chantelle T's update19 Jun 2024, 13:39
Reviewer Update
Good day, Since then, the manager has not yet even communicated with me the progress in respect of the policy, I think that they are not serious about customer service because i have not even received any recorded message which was requested