New Geyser replaced in less than 24 Hours!

On Monday afternoon, my geyser burst at around 4:30 p.m. By the time I realized I needed to submit a claim to replace the geyser it was after hours. I submitted a request to initiate a claim on Monday evening via the internet. On Tuesday morning before 8 a.m. I received a call from an Outsurance Agent, and at 10:30 a.m. a local plumber arrived to review the situation. They determined the geyser was still under warranty and immediately referred the case to the Manufacturer. The Manufacturer also followed up immediately, assigned a second plumber and by 6 p.m. Tuesday evening I had a brand new geyser fully operational. As a guest house owner, a functioning geyser is critical for the guest experience and for laundry services! Thank you Outsurance for handling my claim so quickly and professionally!