New client with endless struggles

I want to start this review by saying that I got excellent service from Laiza Glutz. She seemed as the only person that cared about customer service and is the only reason why I'm still considering Outsurance as my insurer.

Could I please get a response on the below as soon as possible as I might lose the house because of the delay.

It started with me applying for a bond from FNB. FNB added a condition to the bond to obtain Insurance over the property and recommended Outsurance. I got a call from Sipho Mdluli, 31 January 2018 14:49. It was a 28 minute call. He offered me building insurance and after I advised him that I will be taking the insurance from Discovery, he tried to beat the offer. He advised me that Outsurance has quoted me only R295.90 (This is cheaper than discovery) and that he had to get approval from his manager to be able to get to this amount. I repeatedly asked him if there was any benefit removed to be able to get to this amount, where he assured me that no benefit had been removed. This is the reason I approved the quote and decided to cancel discovery(who offered me R312).

I got an sms stating that I will receive an email about my new policy soon. This is when I saw my email was incorrect(the consultant added an i instead of a l). I called Outsurance and tried to get back to Sipho and I couldn't. The consultant fixed my email and sent me my policy details.

However, when I received the email about my Outsuance policy, I saw that the OutBonus benefit was removed. This is very disappointing as I feel I have been mislead by the consultant. He should have told me that the OutBonus benefit is not part of my policy. This is one of the big benefits of Outsurance (Always get something out), and I would have gotten cash back from Discovery. I can remember during that call around the end of the call, I asked the consultant at least 2 times if any benefit had been removed in able to get to R295.90. I called Outsurance again and asked for a call back from that department and have not received anything. The information on my policy is wrong and now I cant get my bond registered because of this. I was told FNB gave all my info to Outsurance, yet it is wrong on my policy? My address is wrong and the Bond holder is wrong. The description in the summary section is also wrong.

Could Outsource please escalate my query. As stated above my bond can’t get registered with the incorrect information and I might lose the house because of this delay(I have until tomorrow). I requested someone to call me from the Fnb Outsurance section last week already and did not receive any call. Can I ask a manger to contact me as soon as possible please.