Never xLLED oNCE

I would like to share my experience with Outsurance regarding a claim I registered in June of last year. Unfortunately, I have yet to receive any follow-up communication concerning my claim. Despite numerous attempts to contact the company—more than ten calls in total—I have not been provided with any updates, which has been quite disheartening.

During my interactions, I spoke with a representative named Nokuthula Chauke, who advised me to submit all relevant documentation. However, the process proved to be quite challenging, particularly due to the tense relationship I had with the client involved. Although Nokuthula indicated that she was working on my claim, I was informed subsequently that it had been rejected. Furthermore, I learned that she is currently on leave for three weeks, leaving me without assistance.

I want to emphasize that as a customer, I expect a certain standard of service, especially as a small business owner. I believe it is vital for companies to treat all clients, regardless of their size, with the utmost respect and attention. I am particularly disappointed with the lack of communication and follow-up from Outsurance.

As a gesture of transparency, I plan to share my experience on various social media platforms to inform others about the level of service provided by Outsurance. I encourage fellow small business owners to consider alternative insurance options that may offer more attentive customer service.

In conclusion, I intend to escalate this matter and seek further assistance, as I am dissatisfied with the treatment I have received. If there are any representatives from Outsurance who would like to review my case, I would appreciate a response. Thank you for your attention to this matter.