DB
Dylon B

1 reviews | Active since Dec 2024

04 Dec 2024, 17:09

NEVER USE OUTSURANCE BUSINESS

Don't use OUTSURANCE business insurance, unless you want to be de*****ed.

I am writing to express my outrage at OUTsurance’s rejection of my legitimate claim. Despite my policy clearly covering the specified items, my claim was wrongly denied under an unjustified “employee theft” clause. The nurse who took the equipment was filling in temporarily while I was on vacation, not a permanent employee. To be clear, the claim should not be subject to this exclusion.

Furthermore, OUTsurance claims that I had another insurance policy, which is completely inaccurate. After checking my credit records and contacting MiWay Insurance, I was informed that the policy in question was a personal claim from 9 years ago that was fully settled. I have never been informed of any other policies that could possibly affect my current insurance.

This situation is utterly frustrating, as it appears OUTsurance is disregarding both the terms of the policy and the facts in an attempt to avoid paying out a legitimate claim. I demand an immediate review of this decision and the reinstatement of my claim.

Please look into this as a matter of urgency, and provide me with a proper explanation and resolution.

Claim No. ***

0
Replies (2)
DB
Dylon B's update05 Dec 2024, 13:26
Reviewer Update
Outsurance terms and conditions state their servicing employees are paid performance based salaries. I’d like to understand how that KPI is measured. From this experience, I can only assume that metric is based on claims not fulfilled.
OUTsurance
OUTsurance's reply13 Dec 2024, 11:33
Official
Hello Dylon

Further to our private response to you, we received feedback regarding the claim and subsequent cancellation of your policy.
The detail was discussed with you.

Regards
The OUTsurance Team