Never try to cancel

Had to pick up a policy for a vehicle I wanted to buy, got the policy all and well. My broker came back to me a few hours later with a better deal at a different insurer.

I instantly phoned outsurance to get the policy cancelled. This was the most painful, frustrating phone call of my life. The lady kept on trying to tell me why I need to stay with outsurance and to see if they can improve the deal, which is nonsense, as for R400 less the access jumped up by R20 000. I begged the lady to just cancel the policy, but she kept on trying to keep me on the books for over 20mins.

I requested to talk to a manager multiple times throughout the call, which she refused and kept on saying she is the one assisting me. Eventually after she finally cancelled the policy she put me through to the manager. This lady was just as rude and frustrating to talk to. After I said I want to make a complaint, she snapped back, which one, ombudsman/hello Peter/or complaint line. I have never ever been treated this badly just for wanting to cancel something I do not want. Is it outsurance policy to beg and do anything necessary to keep a client? Isnt it a clients right to cancel whenever they want without any issue? I think this is also against the ombudsman's policy.

I have also requested multiple times throughout the call that I want the recording to be made available to me, so that I can look at the options to take the matter further.