Never there when needed the most.

I have been with then for so many year and paying premium for loss of income which they convinced me it will help in times like now. To my suprise whe I call them to claim now that I lossed income due to Covid-19 Im told is should've specifically mentioned covid-19 when I take out the cover as covid 19 does not fall under their standard loss of income insurance. I requested a copy of my policy and the recording last week and to date nobody bothered forwarding me the same but come premium date they will be the first to visit my account.