NEVER TAKE ANYTHING WITH OUTSURANCE

I'm very disappointed at OUTsurance funeral claim. We have to bury a family member this Saturday and they have been delaying with the payout. They said it's at validation but when we ask the lady from the very same validation and audit company to call us back, she doesn't. Which further delays the outcome of the claim. Again we have to the bury the relative in 3 days. How unprofessional are you guys and what's worse is that you said it'll take 48 hours for a pay out.