Never go with outsurance!!

I have been a loyal customer to outsurance for the past 8 year with no claims except for once claiming a windscreen over the past 8 years.

I have not defaulted in any payments due to them.

The recent issue I have had, and I would definately not recommend using outsurance ever, trust me you are more worth while being with any other insurance other than outsurance.

I have purchased a new car of which I had called in to add this as an additional car to my poliyc, I have confirmed with the agent that I a 29year old is the primary driver of this car and completed the call with the agent a premuim of R688.05 was given of which I was happy and proceeded.

I later then go into the outsurance app to review my policy only to view that my dad is the regular driver(he is on my insurance due to his age). When I do call in to rectify this or find out why this is the case I am told that my dad had confirmed that he is the regular driver for the new car, which confused me I then escalated to get this rectified and I am then told my premuim is gone up to R1300 odd, when I am transfered to the department to have the rate bettered and I explain my issue, I am then told according to their line manager it is correct and no discounts are applicable.

I send an email to customer care regarding the pathetic service, the agent helps me and also confirms verbally and on email that this was their error and not mine, and this is after they pull the recordings with me confirming the correct details, I have requested for them to honour what they have given me as a premium initially because I have accepted that already, I have waited to date 1 week to get feedback from the agent that they are unfortunately unable to honour it and they can do R1200 odd considered my age compared to my dads?

I have went on naked insurance sincing they are online system generates a quote for you instant, with me being the regular driver of the new car and all the cars I have with outsurance is far better and cost affective for the exact same comprehensive insurance which outsurance offers, example the new car I purchased an audi A3 with premuims from outsurance being R1300 odd because "I am a risk driver" and with the exact same car on Naked insurance R749, with me being the regular driver??

I have removed the new car from outsurance and will give business to insurance companies that value me as a customer.

Piece of advise to do your homework and go to other insurances other than outsurance.

Pathetic ******* services from outsurance!!!