GB
Gary B

1 reviews | Active since Jul 2013

13 Feb 2024, 14:46

Never ever move to OUTSURANCE

I have never experience such atrocious and lying beyond any comprehension. I recently moved my motor vehicle and limited household contents to Outsurance. For the past month i have four times loaded my Cartrack certificate onto my profile, I have spoken to at least 6 different people with different job titles, Gone through untold stress getting Outsurance to open a standard PDF, been promised resolution many times....I have wasted hours, I have shouted, been calm but essentially been stressed out of my tree. I have been blatantly **** to by one of their staff that Ousurance admits their error and apologises and that my premium which was originally quoted at R814p er month would remain. I was also informed that i would be emailed this confirmation. Obviosly true to Outsurance this never happened but what did happen is my premium was put up to R962 per month. I once again phoned this time spoke to Angus who could see the trail of frustration and assured me it would be resolved and put back to my original premium of R814.00. He told me he was going to finally sort out this unacceptable service. Guess what nothing has been done...WHY CAN SOMEONE SENIOR AT THIS PATHETIC COMPANY NOT GET INVOLVED AND NOT TREAT NEW CUSTOMERS SO BADLY...IS LYING NOW ACCEPTABLE...LISTEN TO THE RECORDINGS!!!!

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Replies (2)
GB
Gary B's update13 Feb 2024, 14:50
Reviewer Update
Please can someone assist as how to get the Insurance Onbudsman involved.
OUTsurance
OUTsurance's reply15 Feb 2024, 09:20
Official
Hello Gary

Further to our private reply to you, we received confirmation from our client care manager that the matter was finally resolved for you.

We wish to apologise once again for the very poor service experience.

Regards
The OUTsurance Team