NEGLIGANCE AND INCOMPETENCE LIES

Please can you add a 0 star review. 1 is not the real experience. I have no choice but to believe ALL the negative reviews on hellopeter.com to OUTSURANCE. There staff is *********** and have no common sense!! When you start your insurance the sun and moon on a golden platter is offered. THEN what a shock you have to learn your house WAS NEVER INCLUDED! Outsurance said I lie, I never added my house-building and I said to them I have the recording of that conversation on record. They said they will listen to their recordings AND T H E N YES they apologise said the lady made a mistake it is her negligance causing this situation, their mistake and added the building AT A PRETTY PENNY. Today I tried to lodge a claim, sadly ended up with another *********** person with no common sense. I am covered for electrical surge damaging appliances on my Policy....he ALSO told me that I only joined APRIL this year that is a lie!! just show you the incompetence! Itold him that is the revised date AFTER THEIR NEGLIGANT MISTAKE he said okay yes, that is the case. Second negligance , happened with first quote now happened with second quote! I said to him check you system and my profile you will see the original date of becoming a insured member on my profile, he said Oh okay you are right. I don't have time for small talk, Then he started to explain why the claim cannot be attended to because I cannot give him the EXACT DATE when surge damage started because of load shedding. AL previous damages I paid from my pensioner income, this is the first time I claim for this situation. My goodness this is not a accident with a date! and time! or a hurricane-weather storm with a date and time IT IS SO TYPICAL!! you pay a arm and a leg and then when you lodge a claim they don't pay try to get you of the hook, for months I have to walk out at night in KZN to manually start my water pump controller and it is a dangerous situation and of course ALSO the old old story, underestimating the intelligence of a old pensioner lady. DO EMPLOYEES GET A PERFOMANCE BONUS ON EVERY CLAIM THEY FILE IN THE BIN, ...just asking? I am not at all interested in his opinion and refusing to send me a number to lodge a claim. LET THE PUBLIC TAKE NOTE-don't!!! insure at OUTSURANCE their money is not where their mouth is. They have NO interest, you are a file number it is all about money money money and customer is no where part of the parcel.