Naazu Ukaye from Outsurance

I always have the most wonderful experience when dealing with the people at Outsurance. Whenever I call the call centre, no matter who answers the phone, I feel like the person at the other genuinely cares about me and wants to help make my day better. This time around I called to enquire about the annual re-rate and I was advised that it will only take place in Jan'25, however the consultant that I spoke to, Johan, said that since I had already made the call why don't we still check if a re-rate could be done. He put me through to Naazu who then went above and beyond to assist me. Although there was understandably no re-rate available at this moment, she did assist me with reducing my all the excesses to the minimums. This required her having to her end our call and then working on the request behind the scenes and then calling me back with the feedback, which she did as promised. And I could hear the smile on her face when she called back with the good news. It really meant a lot to her that she was able to make my day better. I am so grateful as this kind of service is priceless!