My vehicle was sent to Silverlakes Auto Clinic via OUTsurance

My vehicle was sent to Silverlakes Auto Clinic via OUTsurance. After I raised concerns about poor workmanship, OUTsurance instructed that the car stay with the panel beater to fix the issues. A week later, we were told the vehicle was ready, but it was clear the repairs were still substandard: panels misaligned, bumper brackets stretched, terrible spray work, scratches, deformed wheel arch molding, and a dangerously loose tie rod end. Despite this, OUTsurance insisted we pay and collect the car, promising an assessor would be sent. The assessor later confirmed our concerns, yet a week has passed with no resolution. We had to repair the tie rod end at our own cost for safety. This entire experience has been unacceptable and deeply disappointing.