****my/ Unfair behavior from Outsurance

Hi I just wanted to say how disgusted I am the way Outsurance has handled my third party claim after their client rear ended me while I was parked in the yellow/emergency lane.

A little above a month back (5 March 2026) their client smashed into the back of the vehicle belonging to my sister ( which I was driving on that particular day) while it was parked in the yellow/emergency lane. I submitted my 3rd party claim. They came back with with a settlement offer, saying my vehicle was not economical to repair (No assessor ever came to see to the vehicle) and they would deduct 50% amount for salvage (No salvage company came to inspect the vehicle & confirm their offer) and offered an amount for settlement based on what they claim is the book value of the car minus 50% for salvage. Needless to say the offer was ridiculous.

I decided to find out the book value on my own, got the evaluation report from AA and the evaluation of AA is way more than outsurance. After that I asked the Outsurance advisor which companies they sell their salvage cars to and received a reply with 2 names specifically and said various.I got in touch with the first of the 2 and the amount they offered for salvage is 80% !!! less than the amount Outsurance wants to deduct for salvage.

I contacted the advisor with my findings and even offered to forward the evaluation report and correspondence with the salvage company ( which they say they deal with!! ) but the crux of the response from Outsurance was the amount offered is the only one I'll get and nothing more. It seems common decency does not feature in the Outsurance dictionary. How can you deduct 80% more for salvage than the offer made to me by a company which YOU say you sell salvage to?

A friend of mine had to submit a 3rd party claim some time back with Discovery if I'm not mistaken and they paid him a very fair amount and he was really chuffed.

I would definitely not recommend Outsurance to anyone asking my advice after such disgusting/ bullying/************ behavior from them. Furthermore I've decided to take legal advise on the matter since it's not fair what they are doing.