PN
Phindile N

1 reviews | Active since Jun 2012

14 Sept 2017, 15:15

My premium is half of my car installment

So I called OUTSurance this afternoon to update my address and guess what! My premium went up by close to R300! The funny thing is, I have relocated closer to work and I am driving less than what I used to but my premium is wayyy more than what it used to be. MY OUTSURANCE PREMIUM IS NOW HALF OF MY CAR INSTALLMENT. I really don't understand how OUTsurance operates, even the lady on the phone couldnt explain. What also scares me is the fact that I am not a new client, I insured my previous car with them but I still get treated like trash. I really am struggling to understand why young black females and males pay so much on insurance! I have a claim free history and I've been driving for 5 years, but NO... thats not enough to convince OUTsurance that I am not a high risk client. My skin colour and age have already told them otherwise. Thank you Outsurance and well done.

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Replies (1)
OUTsurance
OUTsurance's reply21 Sept 2017, 10:55
Official

Hello nkabinpf

Thank you for bringing the matter to our attention.

Our client care manager, Shu-Abe contacted you and discussed our rating in more detail. We know the outcome is disappointing and are sorry about that.

Please contact him directly should you wish to discuss the matter further.

Regards

Dinky