PS
Patricia S
1 reviews | Active since Nov 2021
01 Dec 2021, 15:12
My patience is almost exhausted
I posted a complaint on the 5th of November with regards to a claim that had been lodged at the end of September. The work has still not been completed and I am getting no feedback in regards to when the work will be completed.
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Replies (1)
OUTsurance's replyOfficial
03 Dec 2021, 06:59Hello Patricia
It was naturally disappointing to see all repair work has not been completed after all this time!
Thank you for bringing the matter to our attention.
Our claims manager, Tshepiso has since been in contact with you. She discussed new arrangement made with another branch and will follow up with you today.
Our procurement department will be notified of the lapse in service.
Thank you for accepting our apologies.
Regards
OUTsurance
It was naturally disappointing to see all repair work has not been completed after all this time!
Thank you for bringing the matter to our attention.
Our claims manager, Tshepiso has since been in contact with you. She discussed new arrangement made with another branch and will follow up with you today.
Our procurement department will be notified of the lapse in service.
Thank you for accepting our apologies.
Regards
OUTsurance
OUTsurance's reply03 Dec 2021, 06:59
Official
Hello Patricia
It was naturally disappointing to see all repair work has not been completed after all this time!
Thank you for bringing the matter to our attention.
Our claims manager, Tshepiso has since been in contact with you. She discussed new arrangement made with another branch and will follow up with you today.
Our procurement department will be notified of the lapse in service.
Thank you for accepting our apologies.
Regards
OUTsurance
It was naturally disappointing to see all repair work has not been completed after all this time!
Thank you for bringing the matter to our attention.
Our claims manager, Tshepiso has since been in contact with you. She discussed new arrangement made with another branch and will follow up with you today.
Our procurement department will be notified of the lapse in service.
Thank you for accepting our apologies.
Regards
OUTsurance