My doggie had an incident and was injured

My doggie had an incident and was injured. I submitted the claim online and within minutes Palesa called me. She kept me informed via email and when I did not understand something she was very quick to explain That same day my claim was approved. As a CX specialist I am passionate about service and this claim experienced was easy and most importantly I was kept informed! I did send an email to Palesa’s manager complimenting the service I hope it was received.