EE
Eezy E
1 reviews | Active since Mar 2012
02 Sept 2026, 06:09
My debit order amount increased without my consent
Why is my debit order all of a sudden R3000 and something. It's supposed to be R2000 and something
Helpful (0)
Replies (4)0
Replies (4)EE
Eezy E's updateReviewer Update
02 Sept 2026, 14:49So quick to reply but still no feedback from whoever this was escalated to. Was it really escalated or is the reply just a tick-box exercise?
EE
Eezy E's update02 Sept 2026, 14:49
Reviewer Update
So quick to reply but still no feedback from whoever this was escalated to. Was it really escalated or is the reply just a tick-box exercise?
OUTsurance's replyOfficial
09 Sept 2026, 12:08Good day Eezy E
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Sherwyn, has been unsuccessful in his attempts to reach you. He has subsequently reviewed your premium and emailed you the updated policy schedule.
Please reach out to Sherwyn on the email address provided below. He will address your concerns regarding the rerate.
Regards,The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Sherwyn, has been unsuccessful in his attempts to reach you. He has subsequently reviewed your premium and emailed you the updated policy schedule.
Please reach out to Sherwyn on the email address provided below. He will address your concerns regarding the rerate.
Regards,The OUTsurance Team
OUTsurance's reply09 Sept 2026, 12:08
Official
Good day Eezy E
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Sherwyn, has been unsuccessful in his attempts to reach you. He has subsequently reviewed your premium and emailed you the updated policy schedule.
Please reach out to Sherwyn on the email address provided below. He will address your concerns regarding the rerate.
Regards,The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Sherwyn, has been unsuccessful in his attempts to reach you. He has subsequently reviewed your premium and emailed you the updated policy schedule.
Please reach out to Sherwyn on the email address provided below. He will address your concerns regarding the rerate.
Regards,The OUTsurance Team
EE
Eezy E's updateReviewer Update
14 Sept 2026, 14:18Excuse me... no one from Outsurance tried calling me. There are no calls on my phone from outsurance.
You refunded a portion of my money. You've debited me incorrectly for 2 months, not just 1 month. Please make sure that my debit orders are correct going forward do not debit the incorrect amount again
You refunded a portion of my money. You've debited me incorrectly for 2 months, not just 1 month. Please make sure that my debit orders are correct going forward do not debit the incorrect amount again
EE
Eezy E's update14 Sept 2026, 14:18
Reviewer Update
Excuse me... no one from Outsurance tried calling me. There are no calls on my phone from outsurance.
You refunded a portion of my money. You've debited me incorrectly for 2 months, not just 1 month. Please make sure that my debit orders are correct going forward do not debit the incorrect amount again
You refunded a portion of my money. You've debited me incorrectly for 2 months, not just 1 month. Please make sure that my debit orders are correct going forward do not debit the incorrect amount again
OUTsurance's replyOfficial
15 Sept 2026, 16:03Good day Eezy E,
Thanks for your further feedback.
Our client services manager, Sherwyn, has been in contact with you. The refund has been processed.
Regards,
The OUTsurance Team
Thanks for your further feedback.
Our client services manager, Sherwyn, has been in contact with you. The refund has been processed.
Regards,
The OUTsurance Team
OUTsurance's reply15 Sept 2026, 16:03
Official
Good day Eezy E,
Thanks for your further feedback.
Our client services manager, Sherwyn, has been in contact with you. The refund has been processed.
Regards,
The OUTsurance Team
Thanks for your further feedback.
Our client services manager, Sherwyn, has been in contact with you. The refund has been processed.
Regards,
The OUTsurance Team