My 9 year old accidently damaged his Samsung tablet last week

My 9 year old accidently damaged his Samsung tablet last week.I contacted Outsurance on 2 July around 8am and the friendly assistant explained the process to follow and logged the claim. 90 minutes later a courier was at my door to collect the damaged unit! The next day I received calls and email from both Outsurance and the service provider to keep me updated on progress.On 4 July i was informed that the unit was beyond economical repair and that they would instead replace it with a brand new unit,I only needed to pay the excess! This morning before 10:30am a brand new tablet was delivered to my door! This was a painless and extremely efficient interaction that reminds me why Outsurance is so good at what they do. Much appreciated,from a very grateful dad!