MUST READ! OUTSURANCE PATHETIC ASSESSOR

RIAAN VAN ZYL AT IT ONCE AGAIN. I have dealt with this assessor in January when I put in a claim during that process he had to be removed as my assessor due to ********* communication and finding irrelevant ways to decline my claim however outsurance appointed his manager who then assisted me with the process of the claim and guess what my claim was then approved,I then took RIAAN VAN ZYL to hello Peter and expressed my experience about him.

On the 24th of July 2021 I had put in a claim where my bakkie was broken into on Monday morning they appointed an assessor and guess who it was RIAAN VAN ZYL never the less I gave him my respect and assumed this time around he would be fine to deal with holding no hard feelings however I handed him every single documents that he required I even went further and provided him with the police report as well as a letter from my supplier where my tools were purchased from I even supp**** him pictures of my tools that were ****** I supp**** him with multiple documentation including replacement quotation's ect. And Guess what RIAAN VAN ZYL IS HERE AGAIN TO FIND IRRELEVANT WAYS TO DECLINE MY CLAIM IT SEEMS THAT THIS IS HIS SORT OF WAY TO TAKE REVENGE ON ME AFTER THE LAST INCIDENT WHERE HIS NAME WAS ON HELLO PETER so I guess as an assessor for outsurance he does not do his job to help people on the right grounds .

When I had taken up this policy I dealt with an agent by the name of JENNIFER from business sales department I had two minds of signing up with outsurance as my last experience wasn't good but then her manager THABANG called me from his private cellphone line the number is 060 9600 189 and he assured me that I will have no issues and bad experiences as long as I have all documents in line,after me doing that and handing in every thing for this claim in order now MR VAN ZYL wants to hold my worker guys accountable for declining my claim he had asked for their numbers he only called two out of four those being isizulu first language speaking that even i myself have to explain things to them many times for them to understand sometimes even have to speak in their language it's unfair to hold my two guys accountable for the source of declining this claim as If he had been infront of them and explained proper to them they would of been able to give him proper answers as he only did this telephonically and bare in mind he didn't call the remaining guys just two of them how does one conclude their decision on a telephonic call where the people didn't even understand the reason for the call ,with that being said they came to me and my dad and we had to explain properly what RIAAN WAS TALKING ABOUT also they hadn't been at work on MONDAY so they were only told of the incident on Tuesday after the call they received If I had something to hide why would I openly provide MR RIAAN VAN ZYL with their contact numbers why couldn't he also call the other guys who are english speaking and then conclude his decision,if I was lieing wouldn't I be shooting myself in the foot why is it that come to claims stage outsurance always has issues upon issues buy to sign you up they all glory .

It sad to know that in a tragic time as we are all facing Outsurance still tries to swingle their clients during claims stage .

The worst part is I called him up today and if you listen to that call you would never say outsurance values their customers and upholds their value of customer empathy . RIAAN VAN ZYL definitely does not represent outsurance in a high manner and sorry to say he is ****** . If anybody needs call recordings of my sales call or private cellphone calls from THABANG the manager who called me for assuress I have all on hand.

This time I will not leave this matter under the carpet forget the ombudsmen I will be taking this matter to the DURBAN HIGH COURT as I've already got information on how to handle insurance companies who are trying to dishonour claims during this disaster that sa is going through.

Thank you