Mr.F.Davids

Subject: Unsatisfactory Handling of Insurance Claim by Outsurance

Good afternoon,

I hope this email finds you well. My name is Mr.F.Davids and I am writing to express my deep disappointment and frustration with the handling of my recent insurance claim by Outsurance. As a single father of three children, I rely heavily on my vehicle to fulfill my responsibilities and provide for my family.

In 2019, I purchased my car through Absa Bank, with whom I have been diligently making payments. However,my vehicle was in a accident in November 2025,my vehicle was involved in an unfortunate accident where a reckless driver hit my car and fled the scene, leaving me with a severely damaged vehicle. I immediately contacted Outsurance, my insurance provider, to process a claim and seek assistance in repairing the damages.

Throughout the claim process, I have encountered numerous challenges and lack of transparency from Outsurance. Despite my efforts to cooperate and provide all necessary documentation, I have been left in the dark regarding the status and details of my claim. Initially, I was led to believe that the damages done done to vehicle would claimed from the third to compensate me only to later discover that it would be written off without any further explanation or alternative solutions offered.I then asked if I could not just get my vehicle back and fix it on my own I was told that is not a option.

Furthermore, the communication from Outsurance regarding the claim settlement has been inadequate and misleading. I was informed that the third party involved in the accident would only cover a portion of the excess, with the rest to be paid in monthly installments, leaving me with unexpected financial burdens. Moreover, I was shocked to learn that I would not receive any compensation for the damages to my vehicle, as all proceeds would go to Outsurance.

This whole experience has left me feeling disillusioned and disheartened, as I trusted Outsurance to handle my claim with integrity and professionalism Which they have failed me as there client and kept me in the dark till the last moment of the claim.

So I am writting to express my deep disappointment regarding the handling of my claim from the very start,I felt a lack of transparency,leading me to believe that my damages to my car would be compensated.Umfortunately this was not the case yet I have a email send by Outsurance saying that is what they will for me,but this was not the case and it has left me feeling incredibly frustrated.

The impact of losing my vehicle has severely affected my mental and emotional well-being,as well as that of my family.

Additional my experience with your consultants have been far from satisfactory very unprofessional and rude and unhelpful.

Regards

Mr.F.Davids