YJ
Yasien J
1 reviews | Active since Jul 2017
13 Aug 2019, 17:55
Mr Y Jassiem
I logged a claim a week ago . I was told that an email will be drafted to the outsurance agent . I contacted outsurance late this afternoon and to date no one contacted me regarding the claim.I was just politely told that they mailed the agent last week already. The agents name is AAshieq Salie , who in my opinion is highly *********** , since this is not the first time I am waiting on him to respond to me.
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Replies (1)OUTsurance's replyOfficial
14 Aug 2019, 13:52Hello Yasien
You have our sincere apologies for the very poor and concerning service you received.
Thank you for bringing the matter to our attention.
The claim has since been registered and we will provide you with further feedback as soon as possible.
An internal discussion is being held with our agent to ensure this level of service is never being rendered again.
Regards
OUTsurance
You have our sincere apologies for the very poor and concerning service you received.
Thank you for bringing the matter to our attention.
The claim has since been registered and we will provide you with further feedback as soon as possible.
An internal discussion is being held with our agent to ensure this level of service is never being rendered again.
Regards
OUTsurance
OUTsurance's reply14 Aug 2019, 13:52
Official
Hello Yasien
You have our sincere apologies for the very poor and concerning service you received.
Thank you for bringing the matter to our attention.
The claim has since been registered and we will provide you with further feedback as soon as possible.
An internal discussion is being held with our agent to ensure this level of service is never being rendered again.
Regards
OUTsurance
You have our sincere apologies for the very poor and concerning service you received.
Thank you for bringing the matter to our attention.
The claim has since been registered and we will provide you with further feedback as soon as possible.
An internal discussion is being held with our agent to ensure this level of service is never being rendered again.
Regards
OUTsurance
