Mr sm de beer

People i am really shocked when I claimed last week Wednesday for my LG 65 inch smart tv the did not want switch on when I got home . I phoned my outsurance broker to explain what happened and she said I must not worry about it the will lodge a claim and said that someone from the claims department will contact me everything went accordingly as she said would happen i explained to the claims lady by the name of Enhle thela *** excatly what happened and she advised that one of there contractors will contact me to come and access my TV, Bare in mind i moved home in March 2024 and bought the TV about 18 months ago and has been stored still in its box at my mother in-law house in it box in the spare bedroom.She also stated that if it surge damage that my excess will be R5000 were if it's acidentel it would 2600 , I told we had no surge power or any power interruption in our area so more than welcome to check

Firstly the contractors that they sent kept my wife whole waiting as she took of work accomidate him to inspect the TV, he only arrived at 16h45 even at the incorrect house with had to go look for him outside , he took the TV plonked it on my couch with no care in the world and started to strip it right there on my couch after my wife asked to be careful as this a very new unit .

He assesd the back light the power supply for surge damage and the main board all was 100 % , he said to my wife that it was the tcom unit that supply's the picture to the screen that is faulty she asked him what could happen and he said it could be anything he then stated to my wife we should rather broken the TV and then phoned outsurance that I would have never done as this is not who we are as people .

He submitted his report to outsurance and his report he wrote what wrong but he could not for surten say what caused it and he added in report exsevive TV wear , so outsurance has decided to not honour my claim on my TV shocked is not the words I have plus it's been over a week as it might be .

So in short this nonsense adds is smoke screen just to take advantage of you and take your money , watch out people it's all lies.

Lastly I had my building insurance with them for 20 years as long as I had my bond , I decided to everything under one umbrella and this how we got *****ed by people you trust .

Now we can't even watch TV or anything over this festive time

Claim number ***