Mr Peter k Makhoba

To be honest I'm having one of the most worst experience with Outsurance. This people are *********** they don't listen to understand but to tell you what they want, one of the most irritating behaviour they drain your energy by not answering your questions which they know the truth but want to take you round and round. Instead of explaining to you why the didn't inform about the damages of the car and how much was going to cost, in my situation they told me we're settling everything for you only to find out they paid your Bank and want you to pay bank interest without you having to car because claim the car is theirs and that it's being Auctioned. I demanded to speak to the manager and reviewed all the conversation and we found non where they explained to me about damages of the car and whether i wanted the car back or not, that's when they agreed to bring the car back and pay the damages only to realise it was a tricky they play to me because after that they told me their going to request their money back from the bank so that they can sort me out which i agreed and the bank called me to confirm that which i explain the all situation to Bank and they alerted me to be careful and that i should request from them insurance to write an email to confirm that they have accepted to pay and the car so that i fix it myself of which i requested to speak to the same manager demanding the writing from him but he was nowhere to be found until after two days is when the assistance manager calls me to say the bank refused to pay their money back and thare willing to pay my outstanding for me then i should live the car with them and that is today Friday in the evening when they are going home that's when I'm getting a call from them ****mers and layers. but i have made up my mind to deal with them until justice is excised so tomorrow I'm knocking at their office's to demand the truth.