fJ
frans J
1 reviews | Active since May 2014
25 Jul 2025, 14:14
Mr outsurance --- you are playing the game fair
<div>Come on Mr outsurance we've come a long way Excellent service and no problems when we need you in a emergency Why such a big step in annual increases We have just reviewed my policy in may 2025</div>
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Replies (2)fJ
frans J's updateReviewer Update
25 Jul 2025, 14:15Finger error should say NOT FAIR
fJ
frans J's update25 Jul 2025, 14:15
Reviewer Update
Finger error should say NOT FAIR
OUTsurance's replyOfficial
25 Jul 2025, 14:34Good day Frans,
Thank you for your feedback.
Premiums are guaranteed for 12 months thereafter on the anniversary of your policy there will be an annual increase where factors such as claims, inflationary adjustments, underwriting changes etc. will have an influence on the rerate.
We appreciate your kind words of praise about our service but cannot ignore your concerns about the premium increase.
Our client care manager will call you to assist with a premium review.
Regards,
The OUTsurance Team
Thank you for your feedback.
Premiums are guaranteed for 12 months thereafter on the anniversary of your policy there will be an annual increase where factors such as claims, inflationary adjustments, underwriting changes etc. will have an influence on the rerate.
We appreciate your kind words of praise about our service but cannot ignore your concerns about the premium increase.
Our client care manager will call you to assist with a premium review.
Regards,
The OUTsurance Team
OUTsurance's reply25 Jul 2025, 14:34
Official
Good day Frans,
Thank you for your feedback.
Premiums are guaranteed for 12 months thereafter on the anniversary of your policy there will be an annual increase where factors such as claims, inflationary adjustments, underwriting changes etc. will have an influence on the rerate.
We appreciate your kind words of praise about our service but cannot ignore your concerns about the premium increase.
Our client care manager will call you to assist with a premium review.
Regards,
The OUTsurance Team
Thank you for your feedback.
Premiums are guaranteed for 12 months thereafter on the anniversary of your policy there will be an annual increase where factors such as claims, inflationary adjustments, underwriting changes etc. will have an influence on the rerate.
We appreciate your kind words of praise about our service but cannot ignore your concerns about the premium increase.
Our client care manager will call you to assist with a premium review.
Regards,
The OUTsurance Team