1 reviews | Active since Oct 2019
Mr Oosthuizen
Customer service are very bad. And the way the managers speak to clients are rude. Nasar Abrahams of the Retention department said to me he had never heard of a cars value depression. And that the value dont drop, therefore my premiums stays the same as the year before. Can anyone believe this coming from a manager. I told him i want a review of my policy. He said they checked my policy after it went up from R2300 in May to R2970 per month every month up to now. I told Nasar im going to look for different Insurance. His reply was sure, please do. After i have been with outsurance for 13 years and my portfolio is insured for aboud 8 million. Think this Nasar guy is chasing clients away if you ask me.
Happy days
Thank you for your review
Further to our private response to you, we can confirm that our General Manager, Vivian, contacted you to address your concerns. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Vivian was able to offer you a reduction in your premium. We will address the lapse in service accordingly.
Apologies for your experience with us.
Regards,
The OUTsurance Team
Thank you for your review
Further to our private response to you, we can confirm that our General Manager, Vivian, contacted you to address your concerns. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Vivian was able to offer you a reduction in your premium. We will address the lapse in service accordingly.
Apologies for your experience with us.
Regards,
The OUTsurance Team