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sherowze J
1 reviews | Active since Jan 2020
06 Jan 2026, 12:13
Mr Nonchalant
I am a policy holder with Outsurance , I simply called in to do an enquiry on my policy. A gentleman named Erin answers very rude , I explain my reason for calling he just says someone will call me back very nonchalant doesn’t explain why he can’t assist me or transfer me to the correct department I am so disappointed
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Replies (3)
OUTsurance's replyOfficial
06 Jan 2026, 12:33Good day Sherowze,
We acknowledge receipt of your review. We have escalated your concerns to a client services manager.
We do apologise for the bad experience.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated your concerns to a client services manager.
We do apologise for the bad experience.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply06 Jan 2026, 12:33
Official
Good day Sherowze,
We acknowledge receipt of your review. We have escalated your concerns to a client services manager.
We do apologise for the bad experience.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated your concerns to a client services manager.
We do apologise for the bad experience.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
12 Jan 2026, 13:51Good day Sherowze,
Your experience with us is unacceptable which we would never tolerate nor condone.
Our client services manager, Nkully, has been unsuccessful in her attempts to reach you. Please email Nkully on the email address provided below and she will call you to address your concerns. We have addressed the service transgression accordingly.
We do apologise for the bad experience.
Regards,
The OUTsurance Team
Your experience with us is unacceptable which we would never tolerate nor condone.
Our client services manager, Nkully, has been unsuccessful in her attempts to reach you. Please email Nkully on the email address provided below and she will call you to address your concerns. We have addressed the service transgression accordingly.
We do apologise for the bad experience.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply12 Jan 2026, 13:51
Official
Good day Sherowze,
Your experience with us is unacceptable which we would never tolerate nor condone.
Our client services manager, Nkully, has been unsuccessful in her attempts to reach you. Please email Nkully on the email address provided below and she will call you to address your concerns. We have addressed the service transgression accordingly.
We do apologise for the bad experience.
Regards,
The OUTsurance Team
Your experience with us is unacceptable which we would never tolerate nor condone.
Our client services manager, Nkully, has been unsuccessful in her attempts to reach you. Please email Nkully on the email address provided below and she will call you to address your concerns. We have addressed the service transgression accordingly.
We do apologise for the bad experience.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
12 Jan 2026, 13:53***
Best regards,
OUTsurance's reply12 Jan 2026, 13:53
Official
***
Best regards,