NS
Ndodana S
1 reviews | Active since Nov 2021
10 Nov 2021, 17:49
Mr ND SIBIYA
Outsurance just cancelled my insurance for my housing insurance on the 10/11/2021 The reason stated was that I made multiple claims. I am now sourcing a new insurance and what is needed from Outsurance is the detail letter which explains the reasons for the cancelletion which is needed from the new insurance I am now sourcing. Upon more than 8 calls I am still not assisted and the Bank which owns the housing bond is requring that I get the new insurance as it is an immediate requirement. Please assist me in getting the letter from Outsurance Policy number is OUTSURANCE No Claim Bonus - OT***6 Regards ND Sibiya *** ***
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OUTsurance's replyOfficial
16 Nov 2021, 15:35Good day Ndodana,
We don't blame you for sharing your dismay.
It's unacceptable that you had to call us so many times. We can confirm that the relevant cancellation document has been emailed to you. We will address the service transgressions accordingly.
We do apologise for the poor service experience.
Regards,
OUTsurance
We don't blame you for sharing your dismay.
It's unacceptable that you had to call us so many times. We can confirm that the relevant cancellation document has been emailed to you. We will address the service transgressions accordingly.
We do apologise for the poor service experience.
Regards,
OUTsurance
OUTsurance's reply16 Nov 2021, 15:35
Official
Good day Ndodana,
We don't blame you for sharing your dismay.
It's unacceptable that you had to call us so many times. We can confirm that the relevant cancellation document has been emailed to you. We will address the service transgressions accordingly.
We do apologise for the poor service experience.
Regards,
OUTsurance
We don't blame you for sharing your dismay.
It's unacceptable that you had to call us so many times. We can confirm that the relevant cancellation document has been emailed to you. We will address the service transgressions accordingly.
We do apologise for the poor service experience.
Regards,
OUTsurance